Welcome to our Terms & Conditions governing the purchase and delivery of flower arrangements across Enfield and the surrounding areas. These Terms set out the basis on which you may place orders with us for online flower delivery services. By accessing our website, browsing, or making a purchase, you acknowledge and agree to these Terms & Conditions, which apply to all online transactions carried out with customers in Enfield and neighbouring locales.
Within these Terms & Conditions, 'we', 'us', and 'our' refer to the flower delivery business operating in Enfield, UK. 'You', 'your', or 'customer' refers to the individual who has placed or intends to place an order for flower delivery.
We offer an easy, convenient process for ordering flowers for delivery in Enfield and the surrounding areas. To place an order, simply select the desired bouquet or arrangement from our online catalogue, specify the recipient's details and delivery address, and proceed through the checkout page. Prior to finalising your purchase, you will be given the opportunity to review and confirm all details of your order, including the selection, delivery date, recipient’s information, and your personal details.
By submitting your order online, you are making an offer to purchase the items specified, which we may accept by sending a confirmation email confirming receipt and acceptance of your order. All orders are subject to availability and acceptance by us. In the unlikely event that your chosen flowers are unavailable, we reserve the right to substitute with similar flowers of equal or greater value, making every effort to maintain the style, colour, and value of your selected arrangement.
Your order becomes a binding contract only when you receive our confirmation email of your order’s acceptance. This email will serve as our acceptance of your offer, outlining the relevant details of your order and confirming delivery in Enfield, unless we have notified you otherwise (e.g., unavailability or inability to process payment). If any information in the email is incorrect, you are required to notify us promptly so we can take corrective action.
All prices displayed on our website are in British Pounds Sterling (GBP) and include Value Added Tax (VAT) where applicable. Delivery charges, if any, will be specified during checkout and included in the total amount charged. We reserve the right to change our prices at any time, but such changes will not affect orders that have already been confirmed by us.
We accept various payment methods as detailed during the checkout process on our website, which may include debit cards, credit cards, and secure third-party payment gateways. Payments are processed at the time the order is placed. By providing payment details, you are confirming that you are authorised to use the selected payment method and that the card or account has sufficient funds. Payments must be cleared before orders are processed and dispatched.
We provide flower delivery services throughout Enfield and neighbouring districts, ensuring that your flowers are delivered in pristine condition on the date you specify (subject to availability). Delivery times cannot be guaranteed, but we strive to meet delivery timelines and will notify you of any circumstances that may lead to delays, such as inclement weather or high demand periods.
It is your responsibility to ensure that the delivery address provided is correct and accessible. We recommend that you check all details carefully before submitting your order. Where no recipient is available at the address, we may attempt to leave flowers with a neighbour or in a secure place, leaving notification for the recipient where possible.
You have the right to cancel or amend your order for flower delivery in Enfield, provided we receive your request before the order has entered production or been dispatched. Because flowers are perishable and orders are prepared swiftly, we encourage customers to contact us as soon as possible should a cancellation or amendment be necessary.
If your order has already been processed or dispatched, we may be unable to accommodate changes or cancellations. Should this be the case, you will be liable for the full cost of the order. To exercise your right to cancel, please refer to the cancellation option provided in your account area or notify us using the contact form on our website, quoting your order reference number.
Refunds for valid cancellations or amendments will be made to the original payment method within a reasonable timeframe as per statutory requirements. Please note that any bespoke or personalised floral requests may not be eligible for cancellation once production has begun, except in circumstances where your legal rights allow.
We endeavour to replicate every arrangement as pictured and described on our website. However, natural variations in flowers, foliage, and packaging may occur. In rare cases where certain flowers are unavailable, we will substitute with seasonal alternatives of equal or greater value, matching colour and style as closely as possible. Photographs on the website are examples only, and your chosen arrangement may differ slightly, reflecting seasonal variations and availability in Enfield.
If you receive an incorrect or unsatisfactory order due to our error (such as the wrong bouquet or damaged goods), please notify us within 24 hours of delivery. Upon inspection and where appropriate, we will either redeliver the correct flowers, issue a replacement, or refund the purchase price. In such cases, you may be asked to provide photographic evidence to help us resolve the issue promptly.
Your statutory rights are not affected by these Terms. The above remedy for incorrect or faulty deliveries applies in addition to any legal rights you have under the Consumer Rights Act 2015.
When placing an order for flower delivery in Enfield, you are responsible for providing complete and accurate details, including all recipient and delivery information. You must ensure that you have the necessary authority to provide information relating to the recipient or delivery address. We cannot be held responsible for orders delayed or undelivered due to incorrect or incomplete information provided at the time of ordering.
We take care to ensure all flower arrangements are prepared and delivered to a high standard. Our liability to you in connection with any order is strictly limited to the purchase price of the flowers (including any applicable delivery charge). We shall not be liable for any indirect, consequential, or special loss, or for failure to deliver arising from factors beyond our reasonable control, including but not limited to: adverse weather conditions, local disruptions, or incomplete delivery information.
If you suffer any loss as a result of our failure to deliver your order as agreed, you agree that our liability will be limited to the amount paid for the order, unless otherwise required by law. This clause does not exclude or restrict our liability for death or personal injury caused by our negligence, fraudulent misrepresentation, or any other liability which cannot lawfully be excluded.
Your privacy is important to us. We will only use your personal information in accordance with data protection legislation and as described in our Privacy Policy. Payment information is transmitted securely via encrypted channels, and we do not store your card details after the transaction is complete, in compliance with PCI DSS regulations.
All website content, including images, text, product descriptions, and design, is the intellectual property of the flower delivery business in Enfield or our licensors. You may use such content solely for the purpose of viewing or purchasing products. Copying, downloading, or use for commercial purposes without permission is strictly prohibited.
These Terms & Conditions, and any dispute or claim arising from them, are governed by the laws of England and Wales. By ordering online flower delivery in Enfield, you agree that any dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to amend these Terms & Conditions from time to time. Such amendments will be posted on our website and will take immediate effect for all orders placed thereafter. If any part of these Terms is found to be invalid by a court, the remainder shall continue in full force and effect.
Please note: These Terms & Conditions apply to all customers ordering flower delivery in Enfield and the surrounding areas, including but not limited to Brimsdown, Bush Hill Park, Edmonton, and Winchmore Hill.
For any queries, complaints, or feedback regarding our online flower delivery service in Enfield, please use the contact details provided on our website. Our customer service team is committed to resolving any issues promptly and to your satisfaction.
Thank you for choosing us for your flower delivery needs in Enfield and the surrounding areas. We appreciate your business and look forward to providing you with high quality, timely, and professional floral services.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Enfield, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Enfield.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
